Terms and Conditions are incorporated into and made a part of the Rental
Agreement entered into between the vacation home Guest and OurFloridaConcierge.
1. Minimum Age. The minimum age to rent from OurFloridaConcierge is 25 years of
age unless specific approval is provided in writing. Guests under
the age of 21 unaccompanied by a parent or legal guardian will not be permitted
to rent or occupy any vacation rental home. Any reservations made under false
pretenses will result in loss of advance payments and removal from the
2. Reservation Agreement. Guests acknowledge, understand, and agree that the
moment Guests provide their credit card and reservation information; they have
accepted the Terms and Conditions for renting and are obligated by those Terms
and Conditions. The accommodation is reserved exclusively for the Guests
named on the booking reservation, and no other persons whosoever are permitted
to stay there, unless this has been pre-arranged with OurFloridaConcierge in writing.
3. Reservation Down Payment and Cancellations. A reservation down payment is required upon booking a
reservation. We recommend you purchase travel insurance at the time of the
booking. If you need to cancel the booking, we will return 75% of your reservation down payment if you cancel 6 weeks or longer from
your intended stay, and 50% if between 2 and 6 weeks. The reservation down payment is non
refundable for cancellations within two weeks of your intended stay. Full
payment is due thirty (30) days prior to your scheduled arrival date.
Reservations made within thirty (30) days of arrival require payment in full.
Acceptance of the reservation will be emailed, mailed or faxed to Guests upon
receipt of the reservation down payment or advance payment. Please read the
acceptance for accuracy of dates, mailing address, number of adults and/or
children and accommodations. Any errors must be directed to OurFloridaConcierge
within seven (7) days of confirmation. Please note that if you have purchased travel insurance through CSA Travel Insurance, and have to cancel, some or all of your monies may be returned to you by CSA, depending on the nature of the cancellation (refer to CSA Travel Insurance documentation).
4. Payment Terms. If the initial
payment is made by credit card, you are authorizing OurFloridaConcierge to
charge your credit card for the final payment due thirty (30) days before your
arrival. In the event your credit card is declined at the time of the final
payment, a reprocessing charge of $25 will be due in addition to the final
rental payment charge amount. If final payment is unable to be completed within
three (3) days, the reservation will be canceled and funds paid to date will be
5. Travel Insurance (Hurricanes, etc). OurFloridaConcierge has partnered with
CSA Travel Protection to provide our Guests with CSA Travel Vacation Insurance
Protection. Should Guest opt not to purchase travel insurance, please be
aware that no refunds will be available for unforeseen developments such as
illnesses, mandatory hurricane evacuations and the like. Please
note that without Travel Insurance your trip investment could be lost.
6. Force Majeure (Acts of God/Construction Noise).
Neither Owner or OurFloridaConcierge shall be liable for events beyond their
control which may interfere with Guests occupancy, including loss or delay
occasioned by any of the following: strikes, riots, political unrest,
hostilities, war or threat of war, terrorist activity, industrial disputes,
fire, flood, technical/weather problems with transport, aircraft grounding,
closure of airports or ports, weather conditions, construction noise from
nearby sites or any other event beyond the owner’s/OurFloridaConcierge control
including effects of below average temperatures on pool heating equipment.
NO REBATE OR REFUND will be offered in these circumstances.
7. Rental Rates & Amenities. From time to time other Internet sites will
post our rental homes with or without our approval, and may not accurately
reflect the current rates and terms of reservations. OurFloridaConcierge
does not accept the responsibility for the accuracy of other than the official
OurFloridaConcierge web site. The rates, terms and conditions reflected on the
official OurFloridaConcierge official web site (www.ourfloridaconcierge.com)
will be the governing rates and terms, and OurFloridaConcierge is under no
obligation to honor rates and terms offered by other sites that are in conflict
with the official OurFloridaConcierge web site. Rates, furnishings, fees
and taxes are subject to change without notice.
8. Vacation Rental
Damage Insurance: OurFloridaConcierge offers each booking a
Vacation Rental Damage Insurance Protection to cover unintentional damages to the rental unit that occur
during your stay, provided they are disclosed to management prior to check-out.
policy will pay a maximum benefit of $3,000. Any damages that exceed $3,000will be charged to the credit card on
file. If, during your stay at one of our Rental Properties, an Insured Person
causes any damage to real or personal property of the unit as a result of
inadvertent acts or omissions, and damage or loss
caused by a pet or other animal brought onto the premises by Guest, the
Insurer will reimburse the Insured for the cost of repair or actual cash value
of such property up to a maximum benefit of $3,000. Certain terms and conditions apply. Full details of the
Vacation Rental Damage coverage are contained in the Description of Coverage or
Insurance Policy (www.vacationrentalinsurance.com/G10VRD). Vacation Rental
Damage Insurance only applies to the direct physical loss or damage to the
covered property and does not cover loss of use of such property nor does the insurance
apply to loss or damage to any property owned by or brought on to the premises
by Guest. Guest is highly encouraged to report all damages to
OurFloridaConcierge for any repairs covered by Vacation Rental Damage Insurance prior to check-out. OurFloridaConcierge shall, at its sole discretion, determine
the extent of repairs necessary to correct any damage caused by Guest. By submitting payment for this plan, you authorize and request CSA Travel
Protection and Insurance Services to pay directly to OurFloridaConcierge any
amount payable under the terms and conditions of the Vacation Rental Damage
Insurance Protection coverage. Please contact OurFloridaConcierge directly if
you do not wish to participate in this plan or assignment.
9. Smoking. State Regulations state that smoking is not permitted inside the
house under any circumstances. Outside smoking is permitted but please do
not litter. The Guest will incur an additional charge of $350 for carpet
cleaning and deodorizing if ANY evidence of smoking is found inside the rental
10. Liability. It is expressly understood and agreed that OurFloridaConcierge
shall not be liable for any damages or any injury to any Guests or his family
or to his family’s or Guest’s property from whatever cause arising from
occupancy of said premises by tenant and his family and Guests. It is further
understood and agreed that OurFloridaConcierge shall not be responsible for any
personal property left by Guest in said premises.
11. Maximum Number of Guests. The standard rental rate for each house is based
on a specific number of Guests, specific to the respective house. For an
additional fee and with pre-approval from OurFloridaConcierge, additional
Guests may occupy the house up to the maximum number for sleeping
accommodations available in the respective house. Each child counts
as one guest. Occupancy is limited to registered guests only and is
regulated by the State of Florida.
Violation of this policy will result in additional fees and possible
12. Rowdy Behavior. Our rental homes are monitored for rowdy or noisy behavior
and all violators will be evicted, all rental payments will be forfeited, and
additional charges ($100) will be charged to Guest credit card. Occupancy
in use of premises shall not disturb or offend neighbors. The use of
firearms or fireworks is strictly prohibited.
13. Alcohol/Drugs. No drinking of alcoholic beverages by Guests under the U.S. legal
drinking age of twenty-one (21) is allowed on the rental properties at any
time. If Guests are arrested for underage drinking or for using illegal drugs
on OurFloridaConcierge properties or if OurFloridaConcierge observes Guests
under the legal age of twenty-one (21) drinking alcoholic beverages or using
illegal drugs on the property, OurFloridaConcierge reserves the right to
immediately terminate the Rental Agreement and evict Guests with no
14. Check-in Time. Check-in time is 4:00 PM local time on the check-in date.
Earlier arrivals must be authorized by OurFloridaConcierge and is dependent on
the cleaning schedule for that home.
15. Check-out Time. Check-out time is 10:00 AM local time on the check-out
date. Anyone staying past 10:00 AM on the departure date will be charged
a fee equal to the rental rate for (1) day.
may request a late departure if arranged with OurFloridaConcierge prior to 48 hours before
departure, and is subject to approval and a $50 fee.
following items must be complied with before checkout or Guests credit card
will be charged: Dishes, pots, pans, silverware and utensils must be
washed, dried and put away (do not leave anything in the dishwasher); property
should be left neat and in order (same condition it was when Guests arrived);
windows and doors must be left closed and locked with the air conditioning on
78 degrees or heat on 65 degrees depending on the outside temperature; all
trash put in garbage cans provided and when applicable placed at the side of
the road for collection by the county (a $25 fee may be charged to remove
excessive trash); all litter, cigarette butts and where applicable, pet waste
must be picked up from the yard, front and back, and placed in the garbage cans
tied securely in trash bags; property should be left secured and house keys
left in the lock box provided.
16. Tropical Climate. Guest understands that insects and small mammals flourish
in tropical environments. Guest understands that OurFloridaConcierge makes our
best effort to hold to an absolute minimum your interaction with these pests.
Contact with a pest inside or outside of your rental home is not reason for
termination of this Agreement nor is it a reason for a refund. Any issues a
Guest has with the rental home regarding pests or other issues must be reported
immediately to OurFloridaConcierge via telephone at the number listed in the
booking confirmation email.
17. Conformance with Home Owners Association (HOA) policies.
OurFloridaConcierge homes are located in a mixed-use neighborhood that includes
both short-term Guests and year-round residents. Guests are asked to
conform to all rules and regulations of the property and the Home Owners
Association, which normally includes no street parking and no parking in the
driveway of anything but passenger cars (such as recreational vehicles, boats,
trailers, work trucks, etc.) Your vehicle may be towed if parked on the
street overnight. Violators are subject to eviction with loss of rental
18. Keys. One week prior to your arrival, you will receive by email driving
directions and a code for the front door lock or lock box. The lock box is
typically located near the front door, and contains a front door key to the
home. Please leave house keys in the lock box each time Guest departs for
the day. As these are privately owned properties, Guest is responsible
for lost or broken keys and the cost of replacement. If any of the keys
are lost, your credit card will be charged for locksmiths’ fees and re-keying
all doors at the home.
Lockout Policy. In the event that Guest is locked out of a property, Guest
must call OurFloridaConcierge using the emergency telephone number provided at
check-in. An agent or locksmith will meet the Guest at the accommodation
with a replacement key. A call out charge of $30 is due, in addition to any
locksmith fees; $50 if out of office business hours.
20. Phone Calls. All properties are equipped with a
telephone; Guest agrees that all long distance calls using house phone are made
using the supplied free long distance and international calling service (if applicable
to that unit). OurFloridaConcierge is not liable for any charges due to
Guest who use a credit card through the house phone. If Guest charges
long distance phone calls to Owner’s phone, Guest will be liable for said
charges plus a charge of $10.00 per call. If free calling is provided
with your rental, please use it.
21. Pool and Hot Tub (Spa) Use. The pool in the home is to be used by
registered Guests only! No diving in the pool or horseplay around the
pool is allowed. Guests use the pool and hot tub/spa at their own risk. No pets
allowed in the pool. Children age 3 and under must wear approved swimming
diapers when swimming in the pool. Children must be supervised at all
times. OurFloridaConcierge and its employees, officers, vendors and/or
homeowners assume no liability or responsibility for any loss or personal
injury incurred from using the pool, spa or its surrounding area.
Pool Heating. If ordered and paid for, pool heating will be switched on
prior to the Guest arrival but depending on weather and temperature conditions
it may take some time to heat the pool to optimum temperature. Having
ordered pool heating, OurFloridaConcierge is not responsible for the weather;
if it happens to be warmer than expected, pool heating still has to be paid
for. Like you, we have no control over the weather! Unfortunately
we are unable to guarantee the water temperature with pool heating as
conditions can and do vary dramatically from day to day. Guest should
know that the recommended pool temperature for swimming is between 78-84
degrees Fahrenheit; OurFloridaConcierge will try to maintain pools at a
comfortable 84 degrees Fahrenheit. The heater is a mechanical device, as
with any mechanical devices, it can be subject to electrical/mechanical
failure. If such an occurrence was to happen, every effort will be made
to repair the heater. If Guest has paid for pool heat, then
OurFloridaConcierge will refund only the days you are without pool heat.
OurFloridaConcierge cannot and will not refund for anything that has not been
paid for or when it is shown that the pool temperature is within
guidelines. The pool is cleaned and chemically balanced every week for
your safety and comfort; however on rare occasions it may be necessary to apply
extra chemicals to the pool to maintain safe and correct chemical levels.
Should this occur during your stay it may be necessary for you to keep out of
the water for a period of 12-24 hours for safety reasons. Guests should
not tamper with the pool or hot tub controls.
Pets. NO PETS are allowed in or on the premises unless
OurFloridaConcierge has authorized such use. For homes that do allow
pets, a pet fee of $150 is charged to cover extra cleaning. Our ‘No Pet’
homes do not allow pets anywhere on or about the premises. Important: If
you bring a pet that has not been authorized, the occupancy of pets where
prohibited will result in immediate eviction and loss of all rental
payments! Prior permission must be granted. Specific rules must be
24. Gas Grill. If you would like a BBQ grill during your stay, please
order one at checkout. In some of our homes, a BBQ grill is
provided. If the tank goes empty during your stay, please contact
OurFloridaConciege during normal business hours for a tank replacement (limit:
one (1) tank replacement during rental period). After use and cleaning,
please make certain the plastic/cloth grill cover is replaced. Be certain
to turn off the gas after each use. If the grill is used and not cleaned,
you will be charged a $50.00 Cleaning fee.
25. Linens/Towels/Supplies. Although towels and linens are furnished,
please bring your own beach towels and beach blankets as towels are not to be
removed from the home. Any lost or damaged linens will be deducted from
your deposit or charged to your credit card. Guests will need to provide
their own paper items and cleaning supplies. An initial set up of bath
soap, trash liners and toilet tissue is provided. Extra items needed are
the responsibility of the Guest.
26. Homes/Furnishings/equipment. All homes are
privately owned and furnished by Owner. As such, OurFloridaConcierge
cannot make any changes to the furnishings or equipment provided by the
Owner. If Guests require special appliances or equipment, please bring
them with you. Décor, style, and color will vary. Furnishings are
subject to change without notice. Under no circumstances are furniture,
bedding, mattress pads, utensils or any other property supplied with the rental
property to be taken out or transferred from one property to another (will
result in a charge against Guests credit card). Moving of furniture is
prohibited; any evidence of such will result in a charge against Guests credit
card. Loss of these items, as well as damage to the property or
furnishings in excess of normal wear will be charged to Guests. Certain
areas in each rental property are locked for the Owners personal storage and
are not included in this rental.
27. Repairs. Guest agrees to report promptly to OurFloridaConcierge any
mechanical, electrical, plumbing or other problems with the premises. A
form is provided at the residence to record any noted repairs of a
non-emergency nature. In the event OurFloridaConcierge needs to enter the
premises, OurFloridaConcierge will make every effort to schedule a time
convenient to tenant. In an emergency, OurFloridaConcierge or his agent
may enter the premises at any time without securing prior permission. Any
service call requested by Guests that is a result of Guest action, abuse,
misuse or negligence may result in a $50 service charge plus $35/hr of on-site
labor and will be billed to Guest’s credit card. NO refunds or rebates will be
offered in conjunction with false or mistaken service calls.
Right of Entry. Guests agree that OurFloridaConcierge reserves the right
to enter the rental property at anytime if reasonable belief exists that
security is compromised or house rules are being broken. If violation of
occupancy laws are suspected or house rules are being broken, OurFloridaConcierge
will make reasonable attempts to inform Guests of intended visit but Guests
consent is not required.
29. Refusal of Service. OurFloridaConcierge reserves the right to refuse
service to anyone. All rental properties are rented without regard to
race, color, religion, sex, national origin, or handicap. Due to
liability issues, OurFloridaConcierge will be unable to provide prospective
Guests with directions or keys to preview properties.
30. Termination By Owner/Substitutions. OurFloridaConcierge strives to
comply with all reservation requests for specific vacation properties.
However, due to ownership changes, properties being removed from rental use,
mechanical problems, or other unforeseen circumstances outside of our control,
OurFloridaConcierge cannot absolutely guarantee a specific property.
OurFloridaConcierge reserves the right to change property unit assignment to a
comparable property without liability within a reasonable time frame should the
home Guest had previously booked becomes unavailable. A comparable
property will have similar or better value, accommodations, function, unit
amenities, or size as determined by OurFloridaConcierge. No refunds will
be offered when comparable properties are available. Should Guest decline the
comparable property, Guest may reschedule or change their reservation to
another available date and property at the published rates under the parameters
of the rescheduling policy but no refunds will be offered. If comparable
properties are not available, Guests will have the option of selecting from any
other available properties for their reservation dates and pay or receive a
refund of the difference in the total cost or may choose to receive a full
refund minus a $50 processing fee under the parameters of this agreement.
31. Recourse/Disputes. Guest acknowledges that, if all rental monies have
been paid, the maximum recourse the Guest has against OurFloridaConcierge for
any alleged breach of this Agreement is the amount of the rental paid or to be
paid to OurFloridaConcierge arising out of the Agreement. Guest understands
that there are certain risks inherent to persons and property located in Florida. Guest
acknowledges that OurFloridaConcierge would not rent the rental unless the
Guest accepted these conditions and assumes the risks. This Agreement shall be
governed by and interpreted in accordance with the laws of the State of Florida
and be treated as though it were executed in Lake County, State of
Florida. Any action relating to this Agreement shall be instituted and
prosecuted only in Lake County,
specifically consent to such jurisdiction and to extraterritorial service of
Failure of Public Facilities. OurFloridaConcierge cannot accept any
liability for failure of public supplies such as water, electricity, or natural
gas or failure of any Community facilities. Nor for the consequences of the
actions or omissions of persons who may control or supply main services, or any
actions taken in the vicinity of the property reserved, by any persons or
authorities over which OurFloridaConcierge has no control. This does not affect
your statutory rights as a consumer.
33. Indemnification and Hold Harmless. Guests shall be solely responsible for
any property damage, accident or injury to any person or pet or loss sustained
by any person or pet, including loss of money, jewelry, and other items of
personal property, arising out of or in any way related to Guests use of the
premises. Guests shall inspect and be familiar with proper use and
application of such items prior to using them. Guests hereby agree to hold
harmless OurFloridaConcierge, its employees, officers, venders and/or
homeowners, and to indemnify same against any and all claims that arise
pertaining to any event during the course of rental as a consequence of any
acts or omissions of OurFloridaConcierge its employees, officers, vendors
and/or homeowners. Guests assume the risk of injury or other losses
relating to any recreational activities and will hold homeowner and
OurFloridaConcierge harmless with respect thereto.
By acknowledging these terms and conditions, Guest understands and agrees to
the above conditions and requirements for renting a home with
OurFloridaConcierge. Guest further agrees that if rental is paid by credit
card, Guest specifically authorizes the charging of their credit card for the
total rental amount, any and all damage done to the premises or additional
cleaning or other fees noted above that exceeds the HDW coverage.