OurFloridaConcierge Guest Reviews
Our guests love our homes and villas, as well as our vacation planning and concierge services!
Carolyn and Dave
Susan and Nick
Hi, I'd like to give some feedback on your villa. We stayed from 6th-23rd July this year. This was our second visit to this villa. We really enjoyed our stay in this villa. It is very homely. It is a fantastic place to spend a vacation. I have nothing negative to say. It was extremely clean and had everything we needed. We did have problem with sugar ants. There were quite a few on the kitchen work surfaces and in the bathroom sink area of the shared Mickey bathroom when we arrived. We reported this to Sue who contacted pest control. They visited us and started treatment. They gave us advice too. Apparently, it was a problem on the outside of the house. It was very quickly dealt with. Sue visited us during our stay and noticed the pool pump wasn't working. It had just stopped as she arrived!! It was very quickly sorted too. Great service and customer care. Florida Concierge treated us very well before and during our stay. We would love to stay here again and are already looking in to booking next summer. We have recommended this villa to family and friends. Thank you for a great vacation. Susan and Nick
I am writing to answer your questions. First thank you for being so understanding and gracious as we were in a horrible situation. You made our vacation.. Did our home meet your expectations as communicated through our property listing and rental rules? Yes it was just as beautiful in person as it was in the pictures. How would you rate the cleanliness of your rental home? Very clean and ready for my family to come in. the beds were made nicely, the towels were clean, counter tops were clean. I was so happy. We felt like we were at home. How would you rate the amenities in the home? Great....... Is there anything that needs replaced or updated? No What else could we provide to improve your stay? Everything was wonderful. Would you consider staying with us again? Yes and trying to figure out when right now.........Thanks so much for everything. Lori
James M, Tennessee
"I told everyone that you were the best management company in the whole world!"
Sue, thank you again for helping make our time in the Willows so enjoyable!
Laura J., UK
We were extremely pleased with the villa and by the end of the fortnight it felt like home from home. The setting is perfect with a lovely view over the lake at the rear and the conservation area to the front. Great way to start and end the day sitting out by the pool, away from all the hustle and bustle. The villa was more spacious than I imagined it would be and there were plenty of towels, dishes, cutlery and bedding. We made good use of the washing machine, dryer, hairdryer, safe, free international telephone calls and free wifi. The villa was extremely clean and we received a call from the management company on the first morning to check that everything was ok. The owner provided a comprehensive list of things to know before we left for our holiday which was very useful. I would recommend staying at this villa and if ever returning to Florida I would definitely want to re-book this property.
"The house was exactly as described and exceeded our expectations...extremely clean and tidy...extremely well equipped...We would be happy to return and stay here again and recommend your company to friends and family..."
The weather was awesome and we had a great time in Florida. Thanks so much for being so great to work with, we will definitely call you again next time we take a trip to Florida!
We have stayed at this beautiful and secluded home 3 times in the past 5 years and recently have booked our 4th trip! This home gets better and better each year! The privacy is great, close to the parks and far enough away to go for a nice walk around this quiet subdivision. Love the hot tub after spending a long day at Disney or shopping. Friends and family have visited with us and we all think it is simply the best, great value for the money spent.
We have stayed at this villa before several times over the last years, but each time it's more wonderful than the last. The attention to details and cleanliness are what makes this villa stand apart from others. There is EVERYTHING here that you need to be comfortable, and the space is wonderful. Who wants to go on vacation and have all the adults and kids be on top of each other in a hotel room? My kids are older and it was nice to each have our own space to retreat to and relax. Plenty of TV's, plenty of rooms, and the pool was wonderful - clean and beautiful. Huge kitchen, nice to have washer/dryer for laundry. Owner and management are wonderful and very easy to communicate with. Can't say enough about this beautiful property!
What else could we provide to improve your stay? ..."nothing....it was perfect!"
Ryan M., Pensacola
"We were very pleased with the visit. The home was very clean and was well stocked for entertaining friends. Thanks for all of your help and courtesy!"
..the property was exactly as described, as were all the instructions and other information I received...the service I received was outstanding...I would definitely consider using your service again!
My family and I spent 2 weeks at this villa and I have to say we had a fantastic time! It was quiet, clean and very comfortable and the view from the pool was amazing. We have been coming to Florida for the past 13 years and this villa is by far the nicest villa I have ever stayed in and hopefully we will be able to stay here again.
"Brilliant vacation planning! Thanks for putting together our dream vacation!"
We arrived late at night because of flight delays and were extremely delighted to find this beautiful home easy to access, spotlessly clean, and well laid out for our diverse group. We were seven relatives ranging in age from eleven to sixty-five. The pool and hot tub were delightful and private. The kitchen was well equipped and very spacious. The location was terrific, only 15 minutes from Disney. Within a five minute drive were a Publix and a CVS, and more importantly, because of our late arrival, a Papa John's with a very accommodating server. We adored this home, this vacation, and we hope to do it again very soon.
Really appreciate all your help while we were there and all the extra work you have done for us. It has been a pleasure dealing with you!
Vicki F., Canada
"Recapping our holiday - Great house, great owners, great managers, great weather and bad, bad, bad to come home."
Thank you again for helping to make our stay enjoyable.
Anything you could improve on??? Nothing - weill done as always!
Yes, we very much enjoyed our stay at the Willows. My family who visited from the Fort Pierce, Port St. Lucie area sometimes rent in the Orlando area, and said they'd definitely consider renting the Willows in the future... Thanks again, and we will be in touch prior to our next trip to the Orlando area in hopes that the Willows will be available again.
We had such a great time. Everything was perfect, the house, location and the space. Thank you!!
Sue Feedback on my rental Yes the home was very nice and a little more than we expected and very good location House was very clean and neat when we got there. Overall everything was there and things were in good shape. Only thing that I think should be included is the gas grill. Yes I would consider contacting you again and renting one of your properties. Your prompt attention to service and response to questions etc. far exceeded what I saw from others that I contacted. It was refreshing to deal with someone who responded quickly and with complete and accurate information. Look forward to contacting you next year "Your my Florida connection". Thanks again for a great vacation. Doug D
Hi Sue: Just wanted to say thank you for your efforts to make our vacation great. You and your husband have been so kind and accommodating and we really appreciate it. Next year we will be looking for a 2-3 bedroom home for February and probably another 2-3 bedroom home for 10 days during that month. We usually start to look in September so keep in touch with options if you can. I have your card and definitely will recommend you to our friends...
Thanks for another great week in FL...This was our 3rd time in that specific house and probably my 10th year staying with your company. We love coming there and getting away from “I” drive traffic.
Laura and John W
Sue your care and attention are so appreciated! We thank you for your excellent service..the Liberty Retreat was just right for the time we were with our family in Orlando...if ever given a chance again - we would utilize your services and recommend them to others...